Dear Dipshits

To the fine folks of the company billing me for the services of the doctor in Durango who pronounced my ankle sprained:

Your hold system is broken. The first time I called in, I was on hold for over an hour after being told there were 2 callers in front of me.

Please have the courtesy to at least have some bad hold music, and not “Please hold to speak to the next patient representative” over and over and over again every 30 seconds. After an hour, this would make anyone homicidal.

Also, if you’re not allowed to pay a particular doctor by anything other than check, that ought to be written SOMEWHERE on the bill.

Perhaps if either of these two things had not been a problem, I wouldn’t have gotten so exasperated when the person I reached upon finally giving up and calling back told me I couldn’t pay with a credit card.

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